dhka88 Privacy Policy

01 Introduction

dhka88 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") will inform you how dhka88 collects your personal information, the purposes for which it is used, and how it is kept secure.

By using this website, you agree to all the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us.

The dhka88 platform is operated exclusively for users aged 21 and above. Collecting information from minors is against our policy, and we remain vigilant about this at all times.

02 What Information We Collect

dhka88 may collect various types of information in order to provide its services. The categories of information collected are listed below:

a) Information You Provide Directly

Information you voluntarily give us during account registration and while using our services:

• Full name and date of birth
• Email address
• Payment-related information (bKash / Nagad / Rocket number, bank account details)
• Document information required for identity verification (such as national ID number)
• Your preferred language and preferred method of communication

b) Automatically Collected Information

When you browse the dhka88 website, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Time of site access and browsing activity
• Information collected through cookies and similar tracking technologies
• Referring URLs and page visit history

c) Transaction-Related Information

We store the following information to manage your financial transactions:

• Amount and date of deposits and withdrawals
• Payment method details (bKash, Nagad, Rocket, bank transfer)
• Records of betting and gaming activity
• History of bonus and promotion usage

03 Purpose of Using Your Information

dhka88 uses your information for specific and lawful purposes. We may use your information for the following reasons:

• Account Management: To create, manage, and maintain your account.
• Identity Verification: To ensure the security of financial transactions and to prevent fraudulent activity.
• Service Delivery and Improvement: To operate and continuously improve our gaming, betting, and payment services.
• Customer Support: To resolve your issues through 24/7 Bengali live chat support.
• Legal Compliance: To comply with applicable laws and regulations.
• Security: To prevent money laundering and other illegal activities.
• Personalised Experience: To customise services according to your preferences.
• Communication: To inform you of important updates, policy changes, and promotional information.

We use your information only for the purposes stated above. If the purpose of use changes, we will notify you in advance.

04 Data Storage and Security

dhka88 gives the highest priority to the protection of your personal information. We use industry-standard security technologies:

SSL Encryption

Our website uses SSL (Secure Socket Layer) encryption technology, which keeps all information exchanged between you and our servers secure. This technology ensures that third parties cannot read or alter your information.

Data Retention Period

We retain your personal information for as long as it is necessary or required to fulfil legal obligations. Even after an account is closed, certain information may be retained for a specified period for audit and legal purposes.

Access Control

Only authorised personnel can access your information, and only to the extent required to provide services. All staff operate under strict confidentiality agreements.

Security Audits

Regular security audits are conducted to ensure the security of our systems. In the event of any security breach, we will take prompt action and notify affected users.

05 Data Sharing and Third Parties

dhka88 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in specific circumstances:

Service Provider Partners

To operate our services, we work with trusted third-party service providers such as payment processors (bKash, Nagad, Rocket), technology service providers, and game content suppliers. These partners use information only to provide the necessary services and they also follow strict privacy policies.

Legal Requirements

We may disclose information when required to do so under a court order, government directive, or applicable law. Information may also be disclosed to investigate fraud or illegal activity.

Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you before any such change.

Outside of the circumstances stated above, no information will be shared with third parties without your consent.

06 Cookies Policy

The dhka88 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the website. Without these, the site will not function properly.
• Functional Cookies: Remember your preferences and settings, such as language preference.
• Analytics Cookies: Help review site usage and improve services.
• Security Cookies: Used for fraud prevention and session protection.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the website.

07 Your Rights

As a dhka88 user, you have the following rights over your own information:

• Right to Access: You can find out what information we have collected about you.
• Right to Rectification: If there is any error in your information, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your personal information be deleted, however if there are legal obligations it may not be possible to delete it entirely.
• Right to Restrict Processing: In certain circumstances you can request that the processing of your information be restricted.
• Right to Data Portability: You can receive your information in a structured, machine-readable format.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent at any time, however this will not affect any processing that has already taken place.

To exercise these rights, please contact our customer support team. We will endeavour to respond to your request in a timely manner.

08 Protection of Minors

dhka88 is strictly for users aged 21 and above. We do not intentionally collect any personal information from minors. If we become aware that a minor has provided us with information, we will immediately delete that information and close the associated account.

A message to parents: please monitor your child's online activity and ensure they do not use platforms of this kind.

09 Policy Changes

dhka88 may update this privacy policy from time to time. In the event of changes, we will take the following steps:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification will be sent to your email.
• A notification message may be displayed on the site.

If you continue to use the site after changes have been made, you will be considered to have agreed to the new policy. It is therefore recommended that you visit this page regularly.

10 Data Transfers

As dhka88 is an international platform, your information may be stored or processed outside Bangladesh. Wherever your information is held, we ensure that appropriate security measures are maintained. For data transfers, we follow international standards and take the necessary contractual and technical measures to ensure the protection of your information.

11 Responsible Gaming and Data Protection

Responsible gaming is a priority at dhka88. By analysing your gaming activity data, we help keep you safe. If a problematic gaming pattern is identified, we are ready to provide support.

To learn more about responsible gaming, visit our Responsible Gaming page.